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Crowdshipping in last mile deliveries: Operational challenges and research opportunities
Socio-Economic Planning Sciences ( IF 6.1 ) Pub Date : 2021-03-27 , DOI: 10.1016/j.seps.2021.101063
Elham Pourrahmani , Miguel Jaller

This paper contributes to the emerging body of research on crowdshipping, which is a collaborative strategy that distributes delivery tasks to a mass of actors that act as ordinary couriers, aiming at reducing delivery costs and supporting sustainability. The study focuses on last mile delivery activities, where numerous app-based delivery platforms have recently emerged. The paper provides an overview of the operational characteristics of these platforms based on an in-depth study of a sample of major crowdshipping services (state-of-practice) and a comprehensive review of the state-of-research. After comparing platform services and characteristics, we identified four core (typological) factors that differentiate services: platform (service) type, delivery type, delivery mode, and pricing strategy; and six categories for service challenges and opportunities. Moreover, the review of the state-of-research synthesized their findings with respect to the identified practical challenges to discover opportunities for future work. Overall, the study found that there is a mismatch between practical challenges and scientific solutions. The literature has not addressed all challenges identified in practice, such as couriers’ work conditions and pricing, which are still unresolved issues. The majority of articles were exploratory in nature with their findings based on hypothetical random instances. More research is needed with empirical case studies to evaluate the service net effects on each actor (e.g., senders, receivers, couriers, and platforms) in particular, and on the society in general, in terms of traffic externalities, quality of life, cost and revenue. The paper ends with a discussion of promising areas for future research.



中文翻译:

最后一英里交付中的众包:运营挑战和研究机遇

本文对新兴的众包研究做出了贡献,众包是一种协作策略,将交付任务分配给充当普通快递员的大量参与者,旨在降低交付成本并支持可持续性。该研究侧重于最后一英里交付活动,最近出现了许多基于应用程序的交付平台。本文基于对主要众包服务样本(实践现状)的深入研究和对研究现状的全面审查,概述了这些平台的运营特征。在比较平台服务和特征后,我们确定了区分服务的四个核心(类型)因素:平台(服务)类型、交付类型、交付模式和定价策略;和六类服务挑战和机遇。此外,对研究现状的审查综合了他们在确定的实际挑战方面的发现,以发现未来工作的机会。总体而言,该研究发现实际挑战与科学解决方案之间存在不匹配。文献并未解决实践中确定的所有挑战,例如快递员的工作条件和定价,这些问题仍未解决。大多数文章本质上都是探索性的,他们的发现基于假设的随机实例。需要更多的实证案例研究来评估服务网络对每个参与者(例如,发送者、接收者、快递员和平台)的影响,尤其是对整个社会的影响,包括交通外部性、生活质量、成本和收入。论文最后讨论了未来研究的有前景的领域。

更新日期:2021-03-27
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