The growth of sharing economy (SE) business models across different sectors suggests global shifts in consumer expectations, values, behaviours and lifestyles. SE products and service are not standardized, and it is impossible to talk about quality as it is traditionally understood. The methodological and theoretical approaches to study the quality in this setup remain segmented. This warrants a revision and systematization of existing knowledge. We use a hybrid review based on integration of bibliometric and structured reviews. We identify research streams, theoretical frameworks, contexts and methods related to perceived service quality in the SE, and also detect current gaps and formulate future research directions.

中文翻译：

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共享经济中的服务质量：回顾和研究议程

不同行业的共享经济 (SE) 商业模式的增长表明，全球消费者的期望、价值观、行为和生活方式发生了变化。SE产品和服务没有标准化，不可能像传统上理解的那样谈论质量。研究这种设置中的质量的方法论和理论方法仍然是分段的。这需要对现有知识进行修订和系统化。我们使用基于文献计量和结构化评论集成的混合评论。我们确定与 SE 中感知服务质量相关的研究流、理论框架、背景和方法，并检测当前的差距并制定未来的研究方向。