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A Typology of Business Process Standardization Strategies
Business & Information Systems Engineering ( IF 7.9 ) Pub Date : 2021-03-23 , DOI: 10.1007/s12599-021-00693-0
Kanika Goel , Wasana Bandara , Guy Gable

Business Process Standardization (BPS) is a strategy for improved efficiency and effectiveness of business processes. However, BPS approaches are known to vary much in practice, can consume inordinate time and resources, and are ill-understood. This study applies an exploratory analysis of BPS literature to identify alternative BPS strategies. The analysis identified three key decision-points when strategizing: (i) Approach to standardization (Bottom-up or Top-down), (ii) Choice of Master Process (Internal Exemplar, Internal Best-of-Breed, or External Exemplar), and (iii) Optimization of the Master Process (Yes or No). These alternative choices, in combination, yield 12 BPS strategies, which are described herein and instantiated by mapping 21 published BPS cases against the 12 strategy types. The resulting typology of BPS strategies can serve as a useful tool for researchers investigating BPS and may provide insight for practitioners when considering an appropriate BPS strategy, or in better understanding their existing implicit or explicit strategy.



中文翻译:

业务流程标准化策略的类型

业务流程标准化(BPS)是一种用于提高业务流程的效率和有效性的策略。但是,众所周知,BPS方法在实践中相差很大,可能会消耗过多的时间和资源,并且理解不清。本研究对BPS文献进行了探索性分析,以确定其他BPS策略。分析在制定战略时确定了三个关键决策点:(i)标准化方法(自下而上或自上而下),(ii)主流程的选择(内部示例,内部最佳示例或外部示例), (iii)优化主流程(是或否)。这些替代选择相结合,产生了12个BPS策略,在本文中进行了描述,并通过将21个已发布的BPS案例与12个策略类型进行映射来实例化。

更新日期:2021-03-23
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