The growing role of civil society organizations (CSOs) in welfare service provision is sometimes portrayed as a threat to welfare state universalism in Nordic societies. In Finland, CSOs co-produce integration services alongside comprehensive official integration programmes, compensating for gaps and shortcomings in those services. We identify three “gaps”, which are (1) limited availability of services in terms of time and target group, (2) lack of direct labour market contacts and (3) limited flexibility to serve individual needs. We assess how CSOs target these gaps with their service offerings through qualitative interviews with policy implementers, CSO workers and migrants. However, CSOs’ role in labour market integration is inherently limited by their services being small scale, short term and project based. We find that due to their independence and limited role, CSOs operate synergistically with official services, extending rather than undermining universalism.

民间社会组织（CSO）在提供福利服务中日益重要的作用有时被描述为对北欧社会福利国家普遍主义的威胁。在芬兰，公民社会组织与全面的官方融合计划共同生产融合服务，以弥补这些服务的不足和不足。我们确定了三个“差距”，它们是（1）在时间和目标群体方面服务的可用性有限，（2）缺乏直接的劳动力市场联系，以及（3）满足个人需求的灵活性有限。我们通过与政策实施者，公民社会组织工作人员和移民的定性访谈，评估公民社会组织如何通过服务提供来解决这些差距。但是，公民社会组织在劳动力市场整合中的作用固有地受到其服务规模小，短期和基于项目的局限性的限制。