Empathy competence is considered a key aspect of excellent performance in communication professions. But we lack an overview of the specific knowledge, attitudes, and skills required to develop such competence in professional communication. Through interviews with 35 seasoned communication professionals, this article explores the role and nature of empathy competence in professional interactions. The analysis resulted in a framework that details the skills, knowledge, and attitudinal aspects of empathy; distinguishes five actions through which empathy manifests itself; and sketches relationships of empathy with several auxiliary factors. The framework can be used for professional development, recruitment, and the design of communication education programs.

移情能力被认为是沟通专业中出色表现的关键方面。但是，我们缺乏对发展这种专业沟通能力所需的特定知识，态度和技能的概述。通过采访35位经验丰富的沟通专业人士，本文探讨了移情能力在专业互动中的作用和性质。通过分析得出了一个框架，该框架详细介绍了移情的技巧，知识和态度方面。区分共情表现出来的五种行动；并勾勒出移情与几个辅助因素的关系。该框架可用于专业发展，招聘和传播教育计划的设计。