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How to fuel hotel employees’ daily innovative work? The interplay of daily affect and career future time perspective
Journal of Hospitality Marketing & Management ( IF 12.5 ) Pub Date : 2021-03-16 , DOI: 10.1080/19368623.2021.1888367
In-Jo Park 1 , Dongwon Yun 2 , Peter Beomcheol Kim 3 , Shenyang Hai 1
Affiliation  

ABSTRACT

Innovation is viewed as a critical factor in the survival and success of service providers. This study aims to uncover the influence of daily affective experience such as daily positive and negative affect, supervisor creativity support, and career future time perspective in frontline employees’ daily innovative service behavior. Drawing on the conservation of resource and broaden and build theory, we theorize that daily affect and supervisor creativity support contribute to frontline employees’ daily innovative service behavior. In this study, we collected data from 194 hotel employees over a period of 2 weeks. The results showed that both daily positive and negative affect predict daily innovative service behavior. Furthermore, the results showed that the strength of the relationship between daily negative affect and daily innovative service behavior was stronger when employees’ career future time perspective levels were low. Specifically, frontline employees’ daily innovative service behavior was high when career future time perspective was also high, regardless of the level of daily negative affect. The theoretical and practical implications are argued in discussion section.



中文翻译:

如何为酒店员工的日常创新工作加油?日常影响与职业未来时间视角的相互作用

摘要

创新被视为服务提供商生存和成功的关键因素。本研究旨在揭示日常情感体验对一线员工日常创新服务行为的影响,如日常正面和负面影响、主管创造力支持、职业未来时间视角等。借鉴资源节约和拓宽构建理论,我们将日常情感和主管创造力支持有助于一线员工的日常创新服务行为。在这项研究中,我们在 2 周内收集了 194 名酒店员工的数据。结果表明,日常的正面和负面影响都可以预测日常创新服务行为。此外,结果表明,员工的职业未来时间视角水平较低时,日常负面情绪与日常创新服务行为之间的关系强度更强。具体而言,无论日常负面影响水平如何,当职业未来时间前景也高时,一线员工的日常创新服务行为也高。讨论部分讨论了理论和实践意义。

更新日期:2021-03-16
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