In many countries around the world, people go to community pharmacies to receive primary health care services. Awareness of public views and experiences may help to identify opportunities for greater uptake of primary health care services provided by pharmacists and ways to improve care. Arts-informed research offers the possibility to provide additional insights into public perceptions of community pharmacy services. The purpose of this exploratory study is to describe the process and results of an arts-informed research project using an adapted version of the draw and write technique in combination with focus group interviews to explore public perceptions of community pharmacy services. The draw and write technique was introduced as an introductory activity to evoke a visual expression of participants’ perceptions and experiences with community pharmacy services. Participants were invited to answer the question, “What do community pharmacy services mean to you?” in the form of a drawing and words. They were then prompted to discuss their drawings in a focus group interview. This approach resulted in rich visual and textual data. Analysis consisted of a combination of manual sorting of the visual data and examination of the focus group interview data that were transcribed verbatim, anonymized, and analyzed using an inductive comparative approach. NVIVO version 12 software was used to code and manage all data. Use of the draw and write technique elicited initial, fresh perspectives about community pharmacy services prior to discussions with participants in the focus group interviews. This approach allowed researchers to access a diverse range of experiences and perspectives.

在世界上许多国家，人们去社区药房接受初级卫生保健服务。公众意见和经验的意识可能有助于确定更多采用药剂师提供的初级卫生保健服务的机会以及改善护理的方法。艺术知情研究提供了对公众对社区药房服务的看法提供更多见解的可能性。这项探索性研究的目的是描述一个艺术知情研究项目的过程和结果，该项目使用改编版的绘画和书写技术结合焦点小组访谈来探索公众对社区药房服务的看法。绘画和书写技术被引入作为介绍性活动，以唤起参与者对社区药房服务的看法和体验的视觉表达。参与者被邀请回答“社区药房服务对您意味着什么”的问题。以图画和文字的形式。然后，他们被提示在焦点小组访谈中讨论他们的图纸。这种方法产生了丰富的视觉和文本数据。分析包括视觉数据的手动分类和焦点小组访谈数据的检查的组合，这些数据被逐字转录、匿名化，并使用归纳比较方法进行分析。NVIVO 12 版软件用于编码和管理所有数据。使用画笔技巧引出首字母，在与焦点小组访谈的参与者讨论之前，对社区药房服务有新的看法。这种方法使研究人员能够获得各种不同的经验和观点。