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ISO 9001: a vaccine for time of crisis
Measuring Business Excellence Pub Date : 2021-02-04 , DOI: 10.1108/mbe-07-2020-0100
Ronny Alexander Zayas-Mateo , Ángel Rafael Martínez-Lorente

Purpose

ISO 9001 is applied by hundreds of thousands of companies throughout the world. For this reason, its effect on company results has been extensively studied. However, the results of those studies are inconclusive and sometimes contradictory. More in-depth research, with a new approach, is therefore necessary. The purpose of this paper is to analyse whether ISO 9001-certified companies suffered the effects of the financial and economic crisis of 2007–2008 to a lesser degree than non-certified ones.

Design/methodology/approach

A set of 179 companies certified by ISO 9001:2008 and 154 non-certified ones were analysed, as well as the accounting figures for net sales and operating income (EBIT: earnings before interest and taxes) from 2004 to 2012.

Findings

Companies from the industry and services sectors showed different results. Certified industrial companies achieved better outcomes than their non-certified counterparts. However, the deviations in outcomes were not significant for services companies.

Research limitations/implications

One limitation of this study is that companies’ official results are not always their true results. Another limitation is that having to do with the criteria followed to suppress extreme cases, which is always subjective. Furthermore, the implications of the results could be of use for those managers who are responsible for implementing ISO 9001 and for deciding whether obtaining the ISO 9001 certification would be beneficial to their companies.

Originality/value

This study constitutes a new approach for the assessment of the benefits of the ISO 9001 certification.



中文翻译:

ISO 9001:危机时期的疫苗

目的

ISO 9001 已被全球数十万家公司应用。因此,它对公司业绩的影响已得到广泛研究。然而,这些研究的结果尚无定论,有时还相互矛盾。因此,需要采用新方法进行更深入的研究。本文的目的是分析通过 ISO 9001 认证的公司是否比未获得认证的公司在 2007-2008 年遭受金融和经济危机的影响较小。

设计/方法/方法

分析了 179 家通过 ISO 9001:2008 认证的公司和 154 家未经认证的公司,以及 2004 年至 2012 年的净销售额和营业收入(EBIT:息税前利润)的会计数据。

发现

工业和服务业的公司表现出不同的结果。获得认证的工业公司比未获得认证的同行取得了更好的成果。然而,结果的偏差对服务公司来说并不显着。

研究限制/影响

这项研究的一个局限是公司的官方结果并不总是他们的真实结果。另一个限制是与抑制极端情况所遵循的标准有关,这总是主观的。此外,结果的含义可能对那些负责实施 ISO 9001 并决定获得 ISO 9001 认证是否对其公司有益的经理有用。

原创性/价值

本研究为评估 ISO 9001 认证的益处提供了一种新方法。

更新日期:2021-02-04
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