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Conflict management as an organizational capacity: survey of hospital managers in healthcare organizations
Measuring Business Excellence Pub Date : 2020-10-26 , DOI: 10.1108/mbe-01-2020-0008
Walter Vesperi , Marzia Ventura , Concetta Lucia Cristofaro

Purpose

The purpose of this paper is twofold. The first objective is to outline the main theoretical framework on the conflict style phenomenon; the second purpose is to understand the conflict style in a sample of Medical Health Manager.

Design/methodology/approach

The authors based this research on qualitative-quantitative analysis. This study starts with a survey questionnaire as a method to collect quantitative data. Therefore, the authors conducted a survey on the style of conflict management of hospital managers with subordinates. A modified version of the Rahim Organizational Conflict Inventory II (ROCI II) (Rahim, 1983) – Module B is used. This instrument is composed of 28 entries.

Findings

The results of this study offer a double perspective. From a theoretical point of view, the results highlight the main theoretical references related to conflict management. In particular, the main currents of study and the results of empirical evidence have been identified within organizational theory. The empirical part of this study, instead, offers a survey, carried out through the administration of the ROCI II – module B questionnaire.

Originality/value

This paper offers interesting food for thought on conflict management. In particular, it offers theoretical references on the subject and on the validation of the ROCI II - Form B model, in health organizations.



中文翻译:

作为组织能力的冲突管理:对医疗机构中医院管理人员的调查

目的

本文的目的是双重的。第一个目标是概述冲突风格现象的主要理论框架;第二个目的是了解 Medical Health Manager 样本中的冲突风格。

设计/方法/方法

作者基于定性-定量分析进行了这项研究。本研究以调查问卷作为收集定量数据的方法开始。因此,作者对医院管理者与下属的冲突管理方式进行了调查。使用了 Rahim 组织冲突清单 II (ROCI II)(Rahim,1983 年)的修改版本——模块 B。本乐器由28个词条组成。

发现

这项研究的结果提供了双重视角。从理论的角度来看,结果突出了与冲突管理相关的主要理论参考。特别是,研究的主流和经验证据的结果已在组织理论中得到确定。相反,本研究的实证部分提供了一项调查,该调查通过 ROCI II – 模块 B 问卷调查进行。

原创性/价值

本文为冲突管理提供了有趣的思考食物。特别是,它提供了有关该主题的理论参考以及卫生组织中 ROCI II - 表格 B 模型的验证。

更新日期:2020-10-26
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