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Evolving uses of artificial intelligence in human resource management in emerging economies in the global South: some preliminary evidence
Management Research Review Pub Date : 2021-01-04 , DOI: 10.1108/mrr-03-2020-0168
Nir Kshetri

Purpose

The purpose of this paper is to examine the use of artificial intelligence (AI) in human resource management (HRM) in the Global South.

Design/methodology/approach

Multiple case studies of AI tools used in HRM in these countries in recruiting and selecting as well as developing, retaining and productively utilizing employees have been used.

Findings

With AI deployment in HRM, organizations can enhance efficiency in recruitment and selection and gain access to a larger recruitment pool. With AI deployment in HRM, subjective criteria such as nepotism and favoritism are less likely to come into play in recruitment and selection of employees. AI deployment in HRM also has a potentially positive impact on the development, retainment and productive utilization of employees.

Research limitations/implications

AI is an evolving technology. Most HRM apps have not gained enough machine learning capabilities with real-world experience. Some of them lack a scientific basis. AI in HRM thus currently affects only a tiny proportion of the population in the GS.

Practical implications

The paper explores the roles of AI in expanding recruitment pools. It also advances our understanding of how AI-based HIRM tools can help reduce biases in selecting candidates, which is especially important in the Global South. It also delves into various mechanisms by which AI helps in the development, retainment and productive utilization of employees.

Originality/value

We provide details of various mechanisms by which AI brings input and output efficiencies in recruitment and selection in these countries.



中文翻译:

人工智能在全球南方新兴经济体人力资源管理中不断发展的应用:一些初步证据

目的

本文的目的是研究人工智能 (AI) 在全球南方人力资源管理 (HRM) 中的使用。

设计/方法/方法

这些国家人力资源管理中使用的人工智能工具在招聘和选择以及发展、留住和有效利用员工方面的多个案例研究已被使用。

发现

通过人力资源管理中的人工智能部署,组织可以提高招聘和选择的效率,并获得更大的招聘池。随着人工智能在人力资源管理中的部署,裙带关系和偏袒等主观标准不太可能在招聘和选择员工时发挥作用。人力资源管理中的人工智能部署也对员工的发展、保留和生产利用产生潜在的积极影响。

研究限制/影响

人工智能是一项不断发展的技术。大多数 HRM 应用程序没有获得足够的具有实际经验的机器学习能力。其中一些缺乏科学依据。因此,人力资源管理中的人工智能目前仅影响 GS 中一小部分人口。

实际影响

该论文探讨了人工智能在扩大招聘池中的作用。它还增进了我们对基于人工智能的 HIRM 工具如何帮助减少选择候选人的偏见的理解,这在全球南方尤为重要。它还深入探讨了人工智能帮助员工发展、留住和生产利用的各种机制。

原创性/价值

我们详细介绍了人工智能在这些国家/地区的招聘和选拔中提高投入和产出效率的各种机制。

更新日期:2021-01-04
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