Purpose

The study aims to explore public libraries' ability to respond to worst-case scenarios and whether planning and scenario planning is a useful exercise to prepare library staff and library organisations for quick and agile responses to crises in the future.

Design/methodology/approach

Personal viewpoint of crisis management of a library service through the experience of the library service the author manages.

Findings

This paper describes Yarra Plenty Regional Library’s (YPRL’s) response to the pandemic and lockdowns in Metro Melbourne. It offers some opinions on library services readiness to respond to crises and describes the foundations of YPRL's successful response.

Originality/value

YPRL is a regional corporation governed by a board of directors and serves three councils. This is one of 10 such corporations in Victoria. The organisation's response and the development as a corporation through this crisis is something that other organisations can learn from.

中文翻译：

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在危机中管理图书馆服务

目的

这项研究旨在探讨公共图书馆应对最坏情况的能力，以及规划和情景规划是否对使图书馆工作人员和图书馆组织为将来对危机的快速，敏捷反应做好准备有用的练习。

设计/方法/方法

通过作者管理图书馆服务的经验，个人对图书馆服务危机管理的看法。

发现

本文介绍了Yarra Plenty地区图书馆（YPRL）对大都会墨尔本大流行和封锁所采取的措施。它提供了一些关于图书馆服务准备应对危机的意见，并描述了YPRL成功应对的基础。

创意/价值

YPRL是一家由董事会管理的区域性公司，并为三个理事会提供服务。这是维多利亚州10家此类公司之一。其他组织可以从中学习组织在应对危机中的反应和发展。