Purpose

Critical success factors (CSF) for lean six sigma (LSS) using quality 4.0 are not researched so far. This study aims to bridge this gap. It also validates CSF already identified for LSS under conventional technologies.

Design methodology approach

Empirical research using the questionnaire method is conducted. Construct of the questionnaire is checked using Cronbach’s alpha and responses received are analysed using t-test and exploratory factor analysis.

Findings

In total, 20 factors are evaluated for LSS success. It includes 7 factors related to quality 4.0 technologies and 13 related to the conventional set-up. All 7 quality 4.0 related factors were found critical; whereas, under traditional set-up, 11 factors out of 13 were found critical.

Practical implications

The study will help enterprises in the fast and effective adoption of quality 4.0 and seamless integration with LSS. The post-Covid-19 business scenario is expected to be information technology focussed. The findings of this study will be useful in these circumstances. Consultants and practitioners can prioritise their efforts based on newly identified CSF. The new revelation about CSF for LSS in quality 4.0 enriches theory as well.

Social implications

Developing skills based on newly identified CSF will help people in remaining employable in the era of automation, robotics and artificial intelligence which is otherwise ill-famed for destroying jobs.

Originality value

CSF for LSS using quality 4.0 is a new contribution. It differentiates CSF established earlier for conventional technologies. Moreover, many CSF are common for LSS and industry 4.0, therefore this study will also help in smoother adoption of industry 4.0/quality 4.0 in organisations.

中文翻译：

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质量4.0精益6西格玛的关键成功因素

目的

到目前为止，尚未研究使用质量4.0的瘦六西格码（LSS）的关键成功因素（CSF）。这项研究旨在弥合这一差距。它还验证了在常规技术下已经为LSS确定的CSF。

设计方法论方法

使用问卷调查法进行了实证研究。使用Cronbach'sα检查问卷的构造，并使用t检验和探索性因素分析法分析收到的答复。

发现

总共评估了LSS成功的20个因素。它包括与质量4.0技术有关的7个因素和与常规设置有关的13个因素。发现所有7个与质量4.0相关的因素都很关键；而在传统设置下，发现13个因素中的11个至关重要。

实际影响

该研究将帮助企业快速有效地采用Quality 4.0并将其与LSS无缝集成。Covid-19后的业务场景预计将以信息技术为重点。这项研究的结果将在这些情况下有用。顾问和从业人员可以根据新近确定的CSF优先考虑他们的工作。关于质量4.0中LSS的CSF的新启示也丰富了理论。

社会影响

根据新近确定的CSF开发技能将帮助人们在自动化，机器人技术和人工智能时代继续就业，否则该行业就以破坏工作为名。

创意价值

使用Quality 4.0的LSS的CSF是新的贡献。它区别了先前为常规技术建立的CSF。此外，许多CSF在LSS和行业4.0中很常见，因此，本研究也将有助于组织更顺利地采用行业4.0 /质量4.0。