Purpose

Fragmentation can inhibit joint goals and performance measures. Therefore, the purpose of this study is to investigate the level of fragmentation between public, private and third sectors in a hybrid organization's performance management systems and the effects of this fragmentation to propose hypotheses and new research methods for future studies.

Design/methodology/approach

The inductive research design was based on a mixed method approach. As empirical data, a survey, interviews and documents were used in this case study examining a hybrid organization called Welfare Alliance.

Findings

The results showed low-level fragmentation in the performance management system of the hybrid. Although the level of fragmentation was low-level, it affected the hybrid's ability to implement joint performance goals and measures. Performance management practices suffered as a consequence.

Originality/value

As a theoretical contribution to research addressing performance management in hybrids, the study proposes new concepts and theoretical hypotheses concerning fragmented performance management systems in hybrids. These theoretical hypotheses propose how performance goals and measures can become fragmented because they isolate service production units and activities from each other. The proposed hypotheses for future studies also attempt to provide explanations for how fragmentation can spread from one management function to another (i.e. from goal setting to performance measurement).

中文翻译：

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评估混合动力车性能管理系统的碎片化

目的

碎片化会抑制联合目标和绩效指标。因此，本研究的目的是调查混合组织绩效管理系统中公共部门，私营部门和第三部门之间的分散程度，以及这种分散的影响，以提出假设和新的研究方法，以供将来研究之用。

设计/方法/方法

归纳研究设计基于混合方法方法。作为经验数据，在此案例研究中使用了调查，访谈和文件，以检查一个名为福利联盟的混合组织。

发现

结果表明，该混合动力的绩效管理系统中存在低级别的碎片。尽管碎片化程度很低，但它影响了混合动力公司实施联合绩效目标和措施的能力。结果，绩效管理实践遭受了损失。

创意/价值

作为对混合动力绩效管理研究的理论贡献，本研究提出了有关零碎的混合动力绩效管理系统的新概念和理论假设。这些理论假设提出了绩效目标和度量如何变得零散的原因，因为它们将服务生产单元和活动彼此隔离。提出的用于未来研究的假设还试图为分散化如何从一种管理功能传播到另一种管理功能（即从目标设定到绩效评估）进行解释。