Purpose

Managing special events which utilise volunteer labour presents unique challenges due to the time-bound and infrequent nature of events, coupled with the non-traditional employment contractual basis associated with volunteers. Having committed, well-trained volunteers can sometimes be the difference between success and failure for an event. This paper explores factors shaping event managers' decision-making in relation to allocating organisational resources towards training for event volunteers.

Design/methodology/approach

Utilising qualitative methods, a sample of senior event managers practicing within Australia were invited to participate in semi-structured interviews. Their attitudes towards, and factors shaping, their decision-making in relation to allocating organisational resources towards training for event volunteers were analysed and discussed through an interpretive lens.

Findings

Six intervening variables which shaped event managers' decisions to resource volunteer training were identified. These six variables both shaped and constrained event managers' decisions to resource and implement volunteer training.

Originality/value

The study highlights factors that need to be considered when considering attaining festival attendance satisfaction with volunteers’ service provision through training. This work also contributes to future discussions about the value of volunteer training to event success.

中文翻译：

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培训活动志愿者：影响活动管理者资源分配决策的因素

目的

由于事件的时限性和偶发性，加上与志愿者相关的非传统雇佣合同基础，利用志愿者劳动来管理特殊事件提出了独特的挑战。奉献精神，训练有素的志愿者有时可能成为某项活动成功与失败的区别。本文探讨了影响事件管理者决策的因素，这些因素与组织资源分配给事件志愿者的培训有关。

设计/方法/方法

利用定性方法，邀请了在澳大利亚执业的高级事件管理人员样本参加半结构化访谈。他们通过解释性镜头分析和讨论了他们对活动志愿者分配组织资源进行培训的态度和决定因素。

发现

确定了六个干预变量，这些变量决定了事件经理对资源志愿者培训的决定。这六个变量既影响和限制了事件管理者的资源决定和实施志愿者培训的决定。

创意/价值

这项研究突出了在考虑通过培训使志愿者对节日服务的满意度达到节日出席率时需要考虑的因素。这项工作还有助于有关志愿者培训对成功举办活动的价值的未来讨论。