Purpose

Emotional labour is an important area of research in organizational psychology especially in the context of service industry. Past research in this area has primarily focused on the negative consequences of emotional labour. The present study is carried out to explore whether professors working in higher educational institutes experience emotional labour and how does it impact them.

Design/methodology/approach

The study adopted a qualitative approach. Twenty in-depth interviews were conducted.

Findings

Three broad themes emerged from the study: (1) work environment leading to emotional labour (2) factors facilitating emotional regulation and (3) consequences of emotional labour. The findings revealed that the consequences of emotional labour are context specific and in the context of educational setting, it has interesting positive outcomes.

Practical implications

The findings of the study provide critical insights regarding how to deal with employees who experience emotional labour at work.

Originality/value

The study adopts an inductive approach to explore the experiences of emotional labour of professors in higher educational institutes.

中文翻译：

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情绪劳动对老师来说是一种积极的经历吗？定性研究

目的

情绪劳动是组织心理学研究的重要领域，尤其是在服务行业中。过去该领域的研究主要集中在情感劳动的负面后果上。本研究旨在探讨在高等院校工作的教授是否经历过情感劳动，以及它如何影响情感劳动。

设计/方法/方法

该研究采用了定性方法。进行了二十次深入采访。

发现

该研究提出了三个广泛的主题：（1）导致情绪劳动的工作环境（2）促进情绪调节的因素和（3）情绪劳动的后果。研究结果表明，情感劳动的后果是因地制宜的，在教育环境中，它具有令人感兴趣的积极成果。

实际影响

该研究的发现提供了有关如何与在工作中经历情感劳动的员工打交道的重要见解。

创意/价值

该研究采用归纳法来探讨高校教授情感工作的经历。