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Digital services adapted by libraries in Mexico to COVID-19 pandemic: a critical review
Digital Library Perspectives Pub Date : 2021-02-17 , DOI: 10.1108/dlp-07-2020-0063
Eugenia de los Ángeles Ortega-Martínez , Josmel Pacheco-Mendoza , Héctor Eduardo García Meléndez , Erik Miguel Ortiz-Díaz , César Saavedra-Alamillas

Purpose

The purpose of this study is to analyze to what extent the strategic actions implemented by the libraries contribute to the containment of the pandemic caused by COVID-19, without compromising the quality of library services for their learning communities.

Design/methodology/approach

The research has a mixed methodology: qualitative and quantitative with a technique of documentary review and statistical analysis of data through FanPage Karma software. The documents are public and are part of the teaching programs of the universities, webinars and courses given through accounts and official sites of the Mexican Federal Government, social networks, as well as groups of experts in national and international librarianship.

Findings

The research documents and describes the library services that have emerged in libraries since the quarantine and isolation period established by the Ministry of Public Education. It also shows the strategic actions adopted by universities (their advantages and disadvantages) and the digital competencies of the library professionals to meet the information demands of their communities. Additionally, actions implemented to provide a rapid response are discussed so that they can later be improved to have a comprehensive framework for improving quality in the remote library service.

Originality/value

This research contributes value to the field by critically analyzing libraries’ distance services, their innovations and the necessary professional competences required to achieve the institutional academic goals. Additionally, relevant services in the digital context are described.



中文翻译:

墨西哥图书馆为应对COVID-19大流行而改编的数字服务:一项重要审查

目的

本研究的目的是分析图书馆采取的战略行动在多大程度上遏制了由COVID-19引起的大流行,同时又不损害其学习社区的图书馆服务质量。

设计/方法/方法

这项研究采用了混合方法:定性和定量,以及通过FanPage Karma软件进行文档审查和数据统计分析的技术。这些文件是公开的,是大学教学计划,网络研讨会和课程的一部分,这些课程是通过墨西哥联邦政府的帐户和官方站点,社交网络以及国家和国际图书馆学专家小组提供的。

发现

该研究记录并描述了自公共教育部设立隔离和隔离期以来在图书馆中出现的图书馆服务。它还显示了大学采取的战略行动(它们的优点和缺点)以及图书馆专业人员的数字能力,以满足他们所在社区的信息需求。此外,还讨论了为提供快速响应而实施的操作,以便以后可以对其进行改进,以具有用于提高远程图书馆服务质量的综合框架。

创意/价值

这项研究通过批判性地分析图书馆的远程服务,其创新以及实现机构学术目标所需的必要专业能力,为该领域贡献了价值。另外,描述了数字环境中的相关服务。

更新日期:2021-04-08
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