We examined the effectiveness of reducing response effort and an e-mail prompt for increasing preparedness of 17 therapists for a social skills group in a human services organization. We evaluated whether participants knew the correct lession and sport and whether they felt prepared for the session via a paper survey. The Performance Diagnostic Checklist-Human Services indicated deficiencies in all four domains. The most significant barriers were prompts and access to materials. Results showed that the reduced response effort to access materials and email prompt increased employee preparedness compared to the no e-mail condition.

中文翻译：

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减少响应工作以提高人类服务组织中员工的准备

我们研究了减少响应工作和电子邮件提示的有效性，以提高 17 位治疗师对人类服务组织中社交技能小组的准备。我们通过纸质调查评估了参与者是否知道正确的课程和运动，以及他们是否为会议做好了准备。性能诊断清单 - 人类服务表明所有四个领域都存在缺陷。最重要的障碍是提示和获取材料。结果表明，与没有电子邮件的情况相比，访问材料和电子邮件提示的响应工作减少，从而提高了员工的准备程度。