Existing evidence strongly supports the thesis that sociodemographic variables, such as ethnicity, various forms of identity affiliation (religion, caste, and language), social norms, and level of education, tend to influence citizens’ ability to gain access to public services in developing societies. This article explores the extent to which ethnicity, social identities, and level of education influence access to public services in the Sri Lankan context, taking the plantation community as a case in point. The article finds that though there are constitutional mandates ensuring citizenry rights and entitlements to public services, sociodemographic factors considerably limit those rights for deprived communities. Based on the evidence, it is argued that improving the quality of governance and access to education for marginalized communities tends to reduce the discrimination suffered by these communities and to hold public institutions accountable. Thus, this study seeks to contribute to the existing literature on good governance and the delivery of public services to marginalized communities through focusing on the importance of sociodemographic conditions.

现有证据强烈支持这样的论点，即社会人口统计学变量，例如种族，各种形式的身份隶属关系（宗教，种姓和语言），社会规范和教育水平，往往会影响公民在发展中获得公共服务的能力。社会。本文以种植园社区为例，探讨了斯里兰卡背景下种族，社会身份和教育水平对获取公共服务的影响程度。该文章发现，尽管有宪法规定确保公民的权利和公共服务的权利，但社会人口因素极大地限制了贫困社区的这些权利。根据证据，有人认为，提高边缘化社区的治理质量和受教育机会趋向于减少这些社区遭受的歧视并追究公共机构的责任。因此，本研究旨在通过关注社会人口条件的重要性，为有关善治和向边缘化社区提供公共服务的现有文献做出贡献。