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The Communication Skills Employers Value
Business and Professional Communication Quarterly Pub Date : 2020-11-29 , DOI: 10.1177/2329490620975103
Melinda Knight 1
Affiliation  

It has long been commonly accepted that employers expect candidates to have strong communication skills regardless of the field. The National Association of Colleges and Employers each year in its annual Job Outlook has ranked communication skills in the top five of important attributes (National Association of Colleges and Employers, 2020). But communication covers a lot of territory, and it would be useful to know which kinds of communication skills employers value most. Some research has suggested that in the top levels of organizations interpersonal communication has been regarded as more important than oral, with writing of less importance than in the past (Reinsch & Gardner, 2014). The authors of our lead article have delved into this issue in some detail. Using a thematic analysis of interviews with 22 employers, they have developed a classification of communication skills into exemplary and unacceptable. In the exemplary category are relatability, documentation, and audience awareness/adaptation, whereas deception, verbal aggression, and defensive communication are seen as unacceptable. This research, then, has implications for what instructors might want to emphasize in business and professional communication courses, and it also contributes to scholarly conversations about anticipatory socialization.

中文翻译:

沟通技巧雇主的价值观

长期以来,人们普遍认为雇主希望候选人具有较强的沟通能力,而不论其领域是什么。全国大学与雇主协会在其年度《工作展望》中,将沟通技能列为重要属性的前五名(全国大学与雇主协会,2020年)。但是交流涉及很多领域,了解雇主最看重哪种交流技能将很有用。一些研究表明,在组织的高层管理中,人际沟通比口头沟通更重要,而写作的重要性则不如过去(Reinsch&Gardner,2014)。我们的主要文章的作者已经详细研究了这个问题。通过对22位雇主进行面试的主题分析,模范的不可接受的。在示例性类别中,是相关性,文档和受众意识/适应性,而欺骗,言语侵略和防御性交流被认为是不可接受的。因此,这项研究对教师在商务和专业交流课程中可能要强调的内容产生了影响,并且也为有关预期社会化的学术对话做出了贡献。
更新日期:2020-11-29
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