This paper describes how supervised visitation programs in Florida rapidly transitioned from in‐person supervised visits to virtual, online visits during the COVID‐19 pandemic to protect the health of families and staff. Structured telephonic interviews and an online survey revealed that although most program directors had not previously developed guiding policies or hosted such visits, within weeks they were providing hundreds of online “virtual visits” between children and their non‐custodial parents to maintain the crucial parent–child relationship in a safe manner. Vignettes from this data provide lessons regarding parent and child reactions to virtual visits, advantages and disadvantages of virtual visits from the programs' perspectives, and levels of enthusiasm for using virtual visits going forward. In addition, the data includes recommendations for new program guidelines and protocols for the ongoing use of virtual visits. Although it is too early to call these policies best practices, the study does offer insight into the challenges and opportunities afforded by virtual visits and can inform disaster planning that supervised visitation programs develop to prepare for inevitable future disruptions in services to families.

中文翻译：

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COVID-19大流行期间的在线虚拟监督访问：一个州的经验

本文介绍了在佛罗里达州的监督访问计划如何在COVID-19大流行期间从亲自监督访问迅速转变为虚拟在线访问，以保护家庭和员工的健康。结构化的电话采访和在线调查显示，尽管大多数计划负责人以前没有制定指导政策或进行过此类访问，但在几周内，他们就在儿童与非监护父母之间进行了数百次在线“虚拟访问”，以维持关键的父母–以安全的方式建立孩子关系。这些数据中的插图提供了有关父母和孩子对虚拟访问的反应，从程序角度来看虚拟访问的优缺点以及未来使用虚拟访问的热情水平的课程。此外，数据包括针对新计划指南的建议以及持续使用虚拟访问的协议。尽管称这些政策为最佳实践还为时过早，但该研究的确提供了虚拟探访带来的挑战和机遇的洞察力，并且可以为灾难规划提供监督性探访计划，以为将来不可避免的家庭服务中断做准备。