Business process management (BPM) is a mature discipline that drives corporate success through effective and efficient business processes. BPM is commonly structured via capability frameworks, which describe and bundle capability areas relevant for implementing process orientation in organizations. Despite their comprehensive use, existing BPM capability frameworks are being challenged by socio-technical changes such as those brought about by digitalization. In line with the uptake of novel technologies, digitalization transforms existing and enables new processes due to its impact on individual behavior and needs, intra- and inter-company collaboration, and new forms of automation. This development led the authors to presume that digitalization calls for new capability areas and that existing frameworks need to be updated. Hence, this study explored which BPM capability areas will become relevant in view of digitalization through a Delphi study with international experts from industry and academia. The study resulted in an updated BPM capability framework, accompanied by insights into challenges and opportunities of BPM. The results show that, while there is a strong link between current and future capability areas, a number of entirely new and enhanced capabilities are required for BPM to drive corporate success in view of digitalization.

中文翻译：

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数字化视角下未来业务流程管理能力探索

业务流程管理 (BPM) 是一门成熟的学科，它通过有效和高效的业务流程推动企业取得成功。BPM 通常通过能力框架构建，这些框架描述和捆绑与在组织中实施流程导向相关的能力领域。尽管它们被广泛使用，但现有的 BPM 能力框架正受到社会技术变革（例如数字化带来的变革）的挑战。随着新技术的采用，数字化改变了现有流程并启用了新流程，因为它会影响个人行为和需求、公司内部和公司间的协作以及新形式的自动化。这一发展使作者假设数字化需要新的能力领域，并且需要更新现有框架。因此，本研究通过与来自工业界和学术界的国际专家进行的德尔福研究，探讨了哪些 BPM 能力领域将与数字化相关。该研究产生了更新的 BPM 能力框架，伴随着对 B​​PM 挑战和机遇的洞察。结果表明，虽然当前和未来的能力领域之间存在密切联系，但 BPM 需要许多全新和增强的能力，以推动企业在数字化方面取得成功。