Smart office concepts became popular in recent decades, and organisations adopt this concept with expected benefits on users. Yet, it is unclear how users experience the relocation process to a smart office environment. This study examines user experiences during such relocation by focusing on their behaviour and satisfaction. Eleven semi-structured interviews were conducted with users after relocation to a smart office building of a Dutch Municipality. The data were analysed based on grounded theory and thematic analysis. The results reveal that the process of experiencing a smart office environment consisted of four phases: pre-relocation phase, confrontational phase, progressive phase, and stabilised phase. Each participant experienced the process differently as four different trend lines emerged related to their interpreted emotional responses throughout this process. This study concludes by advocating that the understanding of user behaviour in each phase is crucial to enhance user satisfaction when moving into a smart office. The phases further highlight the importance of understanding user expectations, and the relationships between users and workplaces before and after the relocation.

智能办公室概念在最近几十年变得很流行，并且组织采用此概念并为用户带来预期的好处。但是，尚不清楚用户如何体验到智能办公室环境的重新安置过程。本研究通过重点关注用户的行为和满意度来检查用户在此类迁移过程中的体验。在搬迁到荷兰市政当局的一座智能办公楼后，对用户进行了11次半结构化访谈。基于扎根理论和主题分析对数据进行了分析。结果表明，体验智能办公环境的过程包括四个阶段：搬迁前阶段，对抗阶段，进步阶段和稳定阶段。每个参与者体验到的过程都不同，因为在整个过程中出现了与他们解释的情绪反应相关的四个不同的趋势线。这项研究的结论是提倡在移动到智能办公室时，理解每个阶段的用户行为对于提高用户满意度至关重要。这些阶段进一步强调了了解用户期望以及在迁移之前和之后用户与工作场所之间的关系的重要性。