Recently, measuring service quality in hospitals has become crucial topic, since the increasing importance of healthcare sector. The aim of the study was to show the differences in patients’ service quality perceptions based on hospital ownership and demographics in Turkey. Service quality was measured by SERVPERF scale, and the survey was conducted with 715 patients, chosen by convenience sampling in Izmir City, Turkey, using face-to-face survey technique. Between-subject factorial ANOVA designs (2*2 and 2*3) were used in data analysis. In findings, main effects for hospital ownership were found to be significant in all models. It showed that service quality in private hospitals was perceived higher than public hospitals. However, main effects for demographics were not significant. The interaction effects between hospital ownership and only three demographics (age, marital status, and income) were found to be significant. These showed that younger patients perceived service quality higher in private hospitals, while older patients perceived it lower. Single patients perceived service quality higher in private hospitals than married patients, while the opposite was observed for public hospitals. The medium or high-income level patients perceived service quality higher in private hospitals, but the opposite was obtained for public hospitals.

最近，由于医疗保健部门的重要性日益增加，衡量医院的服务质量已成为至关重要的话题。该研究的目的是显示基于土耳其医院所有权和人口统计的患者对服务质量感知的差异。服务质量采用 SERVPERF 量表测量，调查对象为 715 名患者，通过面对面调查技术在土耳其伊兹密尔市通过便利抽样选择。在数据分析中使用了主体间因子方差分析设计（2*2 和 2*3）。在调查结果中，发现医院所有权的主要影响在所有模型中都很显着。结果表明，私立医院的服务质量被认为高于公立医院。然而，人口统计的主要影响并不显着。医院所有权与只有三个人口统计数据（年龄、婚姻状况和收入）之间的交互作用被发现是显着的。这些表明，年轻患者认为私立医院的服务质量较高，而老年患者则认为较低。单身患者认为私立医院的服务质量高于已婚患者，而公立医院则相反。中等或高收入水平的患者认为私立医院的服务质量更高，而公立医院则相反。单身患者认为私立医院的服务质量高于已婚患者，而公立医院则相反。中等或高收入水平的患者认为私立医院的服务质量更高，而公立医院则相反。单身患者认为私立医院的服务质量高于已婚患者，而公立医院则相反。中等或高收入水平的患者认为私立医院的服务质量更高，而公立医院则相反。