Abstract

Members of the tourism workforce are a crucial resource, whose quality and quantity determine the success of tourism businesses and destinations. Yet, they are frequently subjected to social, psychological, and economic stressors which can result in isolation from destination communities or limited interest in participation in the tourism workforce. Both of these outcomes threaten the sustainability of tourism businesses and destinations, but more importantly create a working environment that can be unjust or unsafe for tourism workforce members. This study relies upon the community capitals framework to identify the resources that currently support the tourism workforce in an island community whose economic and social structure is heavily reliant upon tourism. Analysis of data from in-depth interviews and focus groups with thirty-seven tourism stakeholders reveals the social, cultural, human, and natural capital assets used to support a tourism workforce. An “investment portfolio” for these capitals offers development strategies that can be implemented to help sustain the tourism workforce.

摘要

旅游工作人员是至关重要的资源，其素质和数量决定着旅游业务和目的地的成功。但是，他们经常遭受社会，心理和经济压力，这可能导致他们与目的地社区隔离开来或对参加旅游劳动力的兴趣有限。这两个结果都威胁到旅游业和目的地的可持续性，但更重要的是，创造了一个对旅游业人员而言可能是不公正或不安全的工作环境。这项研究依靠社区资本框架来确定当前支持岛上社区旅游资源的资源，该岛社区的经济和社会结构严重依赖于旅游业。对来自37个旅游业利益相关者的深度访谈和焦点小组的数据进行的分析揭示了用于支持旅游业劳动力的社会，文化，人力和自然资本资产。这些首都的“投资组合”提供了可以实施的发展战略，以帮助维持旅游业劳动力。