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Retail employee theft: When retail security alone is not enough
Psychology and Marketing ( IF 5.507 ) Pub Date : 2021-02-26 , DOI: 10.1002/mar.21460
Pradeep Korgaonkar 1 , Enrique P. Becerra 2 , Tamara Mangleburg 1 , Anil Bilgihan 3
Affiliation  

Retailers and local governments lose revenue, and inevitably consumers pay higher prices due to theft. In 2018, the amount lost to employee theft per incident was $1361. This is in comparison to the amount per incident lost to shoplifting of $302. Despite this difference, the scholarly attention in marketing on retail employee theft is sparse. The current study aims to fill this gap. The framework developed and tested is based on routine activity theory, the theory of reasoned action and findings from the retailing and management literature. Data were collected from a national sample of 665 retail employees. The framework simultaneously examines the influence of attitudes, antecedents, and social norms regarding stealing on employee intentions to steal and the influence of a moral compass and organizational commitment on attitudes toward stealing and intentions to steal. Results indicate that attitudes toward stealing are driven by the availability of suitable targets, the absence of guardianship, and a moral compass. Behavioral intentions to steal are influenced by attitudes toward stealing, suitable targets (but indirectly), and the employee's level of employment.

中文翻译:

零售员工盗窃:仅靠零售安全性还不够

零售商和地方政府损失了收入,不可避免地,由于盗窃,消费者付出了更高的价格。在2018年,每起事件造成的员工盗窃损失为1361美元。这与入店行窃造成的每起事件损失302美元相比。尽管存在这种差异,但零售业中有关零售业员工盗窃的学术关注却很少。当前的研究旨在填补这一空白。开发和测试的框架基于日常活动理论,合理的行动理论以及零售和管理文献中的发现。数据是从665名零售雇员的全国样本中收集的。该框架同时检查态度,前因,有关窃取对员工的窃取意图的社会规范,以及道德指南针和组织承诺对窃取态度和窃取意图的影响。结果表明,对偷窃的态度是由合适的目标的可用性,缺乏监护权和道德指南针驱动的。窃取行为的意图受窃取态度,合适的目标(但间接)和员工就业水平的影响。
更新日期:2021-04-06
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