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Co-Production of Digital Public Services in Austrian Public Administrations
Administrative Sciences Pub Date : 2021-02-27 , DOI: 10.3390/admsci11010022 Noella Edelmann , Ines Mergel
Administrative Sciences Pub Date : 2021-02-27 , DOI: 10.3390/admsci11010022 Noella Edelmann , Ines Mergel
In the digital transformation of public administrations, objectives are no longer simply the implementation of new technology, but the involvement of all stakeholders into the process of digitalization. The Digital Roadmap of the Austrian government emphasizes the need of co-production of public services as a key element to public service delivery and, subsequently, innovation of the public sector. To understand how co-production in digital service delivery is implemented in Austria, we conducted interviews with 41 experts from public administrations in order to understand who is involved in such processes, how they are involved, and what outcomes are to be achieved.
中文翻译:
奥地利公共行政部门数字公共服务的联合生产
在公共行政部门的数字化转型中,目标不再仅仅是新技术的实施,而是所有利益相关者参与数字化过程的过程。奥地利政府的《数字路线图》强调了共同生产公共服务的必要性,将其作为公共服务提供以及随后公共部门创新的关键要素。为了了解奥地利如何实施数字服务交付中的联合生产,我们采访了来自公共管理部门的41位专家,以了解谁参与了此类流程,如何参与以及如何实现结果。
更新日期:2021-02-28
中文翻译:
奥地利公共行政部门数字公共服务的联合生产
在公共行政部门的数字化转型中,目标不再仅仅是新技术的实施,而是所有利益相关者参与数字化过程的过程。奥地利政府的《数字路线图》强调了共同生产公共服务的必要性,将其作为公共服务提供以及随后公共部门创新的关键要素。为了了解奥地利如何实施数字服务交付中的联合生产,我们采访了来自公共管理部门的41位专家,以了解谁参与了此类流程,如何参与以及如何实现结果。