Abstract

This article examines factors associated with trust in the public water utility and informal water vendors in the city of Dar es Salaam. We model trust in terms of citizens’ perceptions of what water providers deliver, how well the service fits with their lifestyle and values, the ease with which they can contact and influence the provider, and how well the government handles water issues. Our data come from a survey of the adult population of the four main residential districts of Dar es Salaam, conducted in March 2018. We find that trust in water providers is built on different foundations for the public utility and informal vendors. For the public utility, trust depends mainly on habituation to the service, knowledge of the vernacular and evaluations of government performance. For informal vendors, trust depends mainly on habituation to the service and capacity for engagement with social issues. Our study illustrates the how trust in service providers is an outcome of social accountability at the micro-level.

摘要

本文研究了与达累斯萨拉姆市公共供水公司和非正规供水商的信任相关的因素。我们根据公民对供水商提供的服务的看法、服务与他们的生活方式和价值观的契合程度、他们联系和影响供水商的难易程度以及政府处理水问题的能力来建立信任模型。我们的数据来自于 2018 年 3 月对达累斯萨拉姆四个主要住宅区的成年人口进行的调查。我们发现对供水商的信任建立在公用事业和非正式供应商的不同基础上。对于公用事业而言，信任主要取决于对服务的习惯、对白话的了解和对政府绩效的评价。对于非正式供应商，信任主要取决于对服务的习惯和参与社会问题的能力。我们的研究说明了对服务提供者的信任如何是微观层面社会责任的结果。