ABSTRACT

Contemporary warehouses are key links in the supply chains in competitive global business environments and with rapidly evolving trends in technology they need to adapt to the evolving needs of customers. Gamification recently emerged as a potential means of improving employee engagement leading to increased operational efficiency. This article therefore explores the perspectives of warehouse managers in the UK on gamification of warehousing activities. The findings suggest that gamification is applicable in the warehousing context with potential benefits such as improved worker engagement, increased morale and productivity, enforced competition, increased accuracy, and skills development. However, there are also significant barriers to effective implementation – these include resource constraints, gamification efficacy over time, ethical considerations, and ensuring fairness for all players. The findings from this study provide some valuable insights, thereby providing a rational basis for potentially fruitful future research in this area of growing interest.

摘要

现代仓库是竞争激烈的全球商业环境中供应链中的关键环节，并且随着技术的快速发展趋势，它们需要适应客户不断变化的需求。游戏化最近成为提高员工敬业度从而提高运营效率的一种潜在手段。因此，本文探讨了英国仓库经理对仓储活动游戏化的看法。研究结果表明，游戏化适用于仓储环境，具有潜在的好处，例如提高员工敬业度、提高士气和生产力、强制竞争、提高准确性和技能发展。然而，有效实施也存在重大障碍——包括资源限制、游戏化效果随着时间的推移、道德考虑，并确保所有玩家的公平。这项研究的结果提供了一些有价值的见解，从而为未来在这个日益受到关注的领域的潜在富有成果的研究提供了合理的基础。