This article explores the interaction of two forms of authority: organisational authority and citizen’s authority. The concept of citizen’s authority derives from Pettit, and organisational authority has theoretical roots in Weber. Citizen’s authority entails the right to be the author of your own life decisions, while organisational authority is the right of an actor to speak on behalf of an organisation. With inspiration from Goffman and Austin, we take a performative ethnographic approach to the analysis of 23 video-recorded consultations with homeless individuals (23), their family members (3) and service providers (43) in three Danish shelters. While those with organisational authority (staff) can prevail over those with only citizen’s authority (clients), they typically refrain from doing so in an overt manner. We demonstrate that social actors are skilled at performing different kinds of authority simultaneously; they draw upon conflicting identities as clients, professionals and citizens in a changing front-stage and back-stage environment. The homeless and staff deploy rules and procedures as well as emotion and laughter in their encounters with each other.

中文翻译：

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公民和组织权威的表现

本文探讨了两种权威形式的相互作用：组织权威和公民权威。公民权威的概念源于佩蒂特，而组织权威的理论根源则是韦伯。公民权威意味着有权成为自己人生决定的作者，而组织权威是行动者代表组织发言的权利。受 Goffman 和 Austin 的启发，我们采用表演民族志方法分析了 23 次与无家可归者 (23)、他们的家庭成员 (3) 和服务提供者 (43) 在三个丹麦收容所中的视频咨询。虽然拥有组织权力的人（员工）可以胜过只有公民权力的人（客户），但他们通常不会以公开的方式这样做。我们证明社会行为者擅长同时行使不同类型的权威；他们在不断变化的前台和后台环境中利用相互冲突的身份作为客户、专业人士和公民。无家可归者和工作人员在彼此相遇时部署规则和程序以及情感和笑声。