Outcome-based education is becoming relevant discourse in evaluating the quality of study programmes through the European Commission Policies. Using an analysis of the evaluation indicators that point to the desired concept of quality, this research provides a deeper insight into the expectations that the major stakeholders (government, academia and agencies) in the Croatian higher education system have from public universities and whether these institutions are output- -oriented, which is stated as an objective in the European, and also in the Croatian context. The perception of quality that stakeholders imply by measuring the academic performance of public universities for different purposes is analysed by means of characteristics of indicators in the input-process-output matrix. The results show that the overall quality is largely based on measuring the quality of processes at higher education institutions, then on inputs and very little on outputs. According to the importance of indicators, teacher and student mobility are categories evaluated in the documents of all stakeholders. Lastly, this study contributes to the consideration and evaluation of the quality of public universities at the national level and their compatibility with international perspectives.

中文翻译：

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在过程中迷失：利益相关者如何看待克罗地亚公立大学的质量？

通过欧洲委员会政策，基于结果的教育正在成为评估学习计划质量的重要手段。通过对指向期望的质量概念的评估指标进行分析，本研究可以更深入地了解克罗地亚高等教育系统中主要利益相关者（政府，学术界和机构）对公立大学的期望，以及这些机构是否以产出为导向，这在欧洲以及克罗地亚语中都被视为目标。通过投入过程产出矩阵中指标的特征，分析了利益相关者通过衡量公立大学不同目的的学业表现所暗示的质量观。结果表明，总体质量很大程度上取决于对高等教育机构流程质量的衡量，其次才是投入，而产出却很少。根据指标的重要性，教师和学生的流动性是所有利益相关者文档中评估的类别。最后，这项研究有助于在国家一级对公立大学的质量进行考虑和评估，并使其与国际视野相适应。