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Introducing platform ecosystem resilience: leveraging mobility platforms and their ecosystems for the new normal during COVID-19
European Journal of Information Systems ( IF 9.5 ) Pub Date : 2021-02-23 , DOI: 10.1080/0960085x.2021.1884009
Rob Jago Floetgen 1 , Jana Strauss 2 , Jörg Weking 1 , Andreas Hein 1 , Florian Urmetzer 2 , Markus Böhm 1 , Helmut Krcmar 1
Affiliation  

ABSTRACT

COVID-19 has created many constraint-related challenges for humans in general and organisations in particular. Specifically, businesses that require physical contact, such as mobility providers, have been severely impacted by the crisis. This paper reveals how mobility platforms and their ecosystem of actors have adapted faster than their non-platform competitors to become resilient. Whereas current research on resilience explicitly deals with the concept of organisational resilience, community resilience, or IT resilience, socio-technical characteristics of digital platforms have not been investigated. We build on a case survey approach, including heterogeneous qualitative evidence of 266 actions of 171 analysed mobility platforms. The results show five archetypes of how mobility platforms leverage their platform-based nature and the ecosystem to build resilience. Based on this, we develop the concept of platform ecosystem resilience as leveraging socio-technical factors of digital platforms and ecosystems frugally to design, deploy and use situation-specific responses to prepare for, endure and adapt by capturing new opportunities and engaging in transformative activities to cope with exogenous shocks and become resilient for future disruptions. Our results emphasise the importance of platform ecosystems for practitioners and policy planners to develop the “new normal” rather than resuming existing practices.



中文翻译:

引入平台生态系统弹性:在COVID-19期间利用移动平台及其生态系统实现新常态

摘要

COVID-19为普通人尤其是组织带来了许多与约束相关的挑战。特别是,需要物理联系的企业(例如移动服务提供商)已受到此次危机的严重影响。本文揭示了移动平台及其参与者生态系统如何比其非平台竞争对手更快地适应,从而变得更具弹性。尽管当前对弹性的研究明确涉及组织弹性,社区弹性或IT弹性的概念,但尚未研究数字平台的社会技术特征。我们建立在案例调查方法的基础上,包括对171种分析出的移动平台的266项行动的异质定性证据。结果显示了移动平台如何利用其基于平台的性质和生态系统来构建弹性的五种原型。在此基础上,我们通过节俭地利用数字平台和生态系统的社会技术因素来开发平台生态系统弹性的概念,以设计,部署和使用针对特定情况的应对措施,以通过抓住新机遇并参与变革性活动来进行准备,承受和适应应对外来冲击并为将来的破坏变得有韧性。我们的结果强调了平台生态系统对于从业者和政策计划者发展“新常态”而不是恢复现有做法的重要性。我们通过节俭地利用数字平台和生态系统的社会技术因素来开发平台生态系统弹性的概念,以设计,部署和使用因地制宜的应对措施,以通过捕捉新机遇并从事变革性活动来应对外来因素来准备,忍受和适应冲击并为将来的破坏变得有弹性。我们的结果强调了平台生态系统对于从业者和政策计划者发展“新常态”而不是恢复现有做法的重要性。我们通过节俭地利用数字平台和生态系统的社会技术因素来开发平台生态系统弹性的概念,以设计,部署和使用因地制宜的应对措施,以通过捕捉新机遇并从事变革性活动来应对外来因素来准备,忍受和适应冲击并为将来的破坏变得有弹性。我们的结果强调了平台生态系统对于从业者和政策计划者发展“新常态”而不是恢复现有做法的重要性。

更新日期:2021-02-23
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