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Impacts of planned quality change in physical workplace on employees’ behaviour: a quasi-experiment
Total Quality Management & Business Excellence ( IF 4.168 ) Pub Date : 2021-02-22 , DOI: 10.1080/14783363.2021.1890015
Stephen C. H. Ng 1 , Victor P. L. Lau 2 , Yuanqiong He 3
Affiliation  

The literature has long suggested that the prime objective of planned change is to establish desired employee behaviour. However, the planned operational change’s behavioural effect is nevertheless ambiguous in the literature. This study aims to bridge this gap and evaluate how a planned change at the operational level affects employee behaviour. As the scope of planned operational change is usually broad, we focus on studying the change in a physical workplace: 5S via a quasi-experiment. 5S is different from other planned changes such as TQM which requests a wide range of synchronised changes in the organisation. We conceptualise 5S as a change intervention aimed at regulating the physical workplace and nurturing desired employee behaviour. We examine the difference in perceived self-discipline between 99 pairs of operators from a treatment group and a control group formed by propensity score matching (PSM). After controlling two organisational support factors, the quasi-experiment result reveals that the increase in the treatment group’s perceived self-discipline is significantly more massive than that of the control group. This study sets the stage for advancing research in planned operational change and opens an avenue for empirical investigation of operations management.



中文翻译:

物理工作场所计划质量变化对员工行为的影响:准实验

长期以来,文献表明,计划变革的主要目标是建立理想的员工行为。然而,计划中的运营变革对行为的影响在文献中仍然模棱两可。本研究旨在弥合这一差距,并评估运营层面的计划变更如何影响员工行为。由于计划中的运营变更范围通常很广,我们专注于研究物理工作场所的变化:通过准实验实现 5S。5S 不同于其他计划的变更,例如要求组织中广泛同步变更的 TQM。我们将 5S 概念化为一种变革干预措施,旨在规范实际工作场所并培养所需的员工行为。我们检查了来自治疗组和通过倾向评分匹配 (PSM) 形成的对照组的 99 对操作员之间感知自律的差异。在控制了两个组织支持因素后,准实验结果表明,治疗组自律感知的提升明显大于对照组。这项研究为推进计划运营变革的研究奠定了基础,并为运营管理的实证研究开辟了一条途径。

更新日期:2021-02-22
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