Purpose Staff working in forensic inpatient settings are at increased risk of harm perpetrated by patients. Support offered in response to such incidents can have a significant impact on how staff recover. The purpose of this paper is to explore how staff support procedures implemented in one low-secure forensic service impacted on staff recovery. Design/methodology/approach In total, 11 members of staff who had direct patient contact volunteered from an opportunity sample. Semi-structured interviews were conducted with each participant, asking about experiences of abuse at work and subsequent staff support procedures. Interviews were analysed using thematic analysis. Findings Four overarching themes were identified; experiences of harm, supported recovery, missed opportunities and therapeutic relationships. This led to a better understanding of how staff coped with incidents of abuse at work and how support procedures impacted on their recovery. Research limitations/implications The service evaluation was limited by transferability of the findings. The process of sampling may have meant there were biases in those who volunteered to take part. Further projects such as this are required to develop the themes identified. Practical implications Findings led to the development of a new integrated model of staff support. Originality/value This was one of the first studies in the UK to formally evaluate a staff support procedure in forensic low-secure services and include experiences of both clinical and non-clinical staff who are regularly exposed to potentially harmful events.

中文翻译：

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低安全的法医服务中的员工支持程序

目的在法医住院患者中工作的员工遭受伤害的风险增加。为应对此类事件而提供的支持可能会对员工的康复产生重大影响。本文的目的是探讨在一种低安全的法证服务中实施的员工支持程序如何影响员工的恢复。设计/方法/方法总共有11名直接与患者接触的工作人员从机会样本中自愿提供服务。对每个参与者进行了半结构化访谈，询问了工作中的虐待经历以及随后的员工支持程序。使用主题分析对访谈进行了分析。调查结果确定了四个总体主题。伤害经历，支持的康复，错过的机会和治疗关系。这使人们对工作人员如何应对工作中的虐待事件以及支持程序如何影响他们的康复有更好的了解。研究局限性/含义服务评估受到研究结果的可移植性的限制。抽样过程可能意味着那些自愿参加的人存在偏见。需要进行此类进一步的项目来开发已确定的主题。实际意义调查结果导致开发了新的员工支持集成模型。原创性/价值这是英国首批正式评估法医低安全服务人员支持程序的研究之一，其中包括经常暴露于潜在有害事件的临床和非临床人员的经验。