We investigated the effect of government support of hotels on hotels' employee support (namely, health support, staff retention, and staff training) and consequently on employee job satisfaction and organizational commitment, through the moderating role of perceived overall organizational justice and ethical climate, during the COVID-19 pandemic. Using a quantitative approach and a framework that drew on the stakeholder and organizational support theories, we collected data from 669 employees in Egyptian hotels through a web-based survey. The results support the proposed framework and show a positive effect of government support through the strengthened perception of perceived overall organizational justice. Surprisingly, findings indicated that the association between job satisfaction and organizational commitment is significantly and negatively influenced by hotel ethical climate. Furthermore, job satisfaction partially mediates the association between hotels’ support of employees and organizational commitment. The study holds important implications for both theory and practice.

我们调查了政府对酒店的支持对酒店员工支持（即健康支持、员工保留和员工培训）的影响，并因此通过感知整体组织公平和道德氛围的调节作用，对员工工作满意度和组织承诺产生影响，在 COVID-19 大流行期间。我们使用基于利益相关者和组织支持理论的定量方法和框架，通过基于网络的调查从埃及酒店的 669 名员工那里收集了数据。结果支持拟议的框架，并通过加强对感知的整体组织公平的感知来显示政府支持的积极影响。出奇，研究结果表明，工作满意度与组织承诺之间的关联受到酒店道德氛围的显着负面影响。此外，工作满意度部分调节酒店对员工的支持与组织承诺之间的关联。该研究对理论和实践都具有重要意义。