The evolution towards more customer-centric operations within manufacturing and service industries gave rise to novel ways of value creation and delivery such as Product–Service Systems (PSS). PSS integrate tangible and intangible elements to create new values for both customers and providers. Therefore, a close collaboration is required among various actors in a value network to co-create values towards win–win gains. For companies to keep up with this pace, new decision support tools are needed to accompany PSS engineering and to adjust business models. This need is confronted with the scarcity of PSS-oriented economic assessment models and methods. This paper presents a comprehensive framework for the economic assessment of PSS. The framework relies on a novel combination of system modelling and analysis approaches to enable cost and revenue attribution to different actors in a value network. The applicability and relevance of the framework are demonstrated through a case study in the industrial cleaning sector.

中文翻译：

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支持产品服务系统经济评估的系统建模和分析

制造业和服务业朝着以客户为中心的运营的演进催生了新的价值创造和交付方式，例如产品-服务系统（PSS）。PSS整合了有形和无形的要素，为客户和提供商创造了新的价值。因此，价值网络中各个参与者之间需要紧密合作，以共同创造实现双赢的价值。为了使公司跟上这一步伐，需要新的决策支持工具来伴随PSS工程和调整业务模型。这种需求面临着面向PSS的经济评估模型和方法的匮乏。本文为PSS的经济评估提供了一个全面的框架。该框架依赖于系统建模和分析方法的新颖结合，以使成本和收入归属于价值网络中的不同参与者。该框架的适用性和相关性通过工业清洁行业的案例研究得到了证明。