Supply chain management is an integral part of most businesses and crucial to company performance and customer satisfaction. The demanding characteristics in supply chain management include lack of customer service quality, increased cost, risk management, and lack of inefficiency, which are considered indispensable factors in this research. This paper proposes a holistic cognitive conflict chain management framework (HCCCMF) to enhance quality customer service and supply chain management efficiency. This proposed HCCCMF method reduces interruption during the process and the cost of raw materials, labour, and energy in supply chain management. Behavioural monitoring analysis is carried out to improve quality service to consumers, creating an excellent customer-supplier relationship to function effectively in supply chain management. Policy matrix analysis is introduced to overcome disruptions during operation, which effectively manages affordable rates. The experimental results show that the proposed HCCCMF method enhances the productivity ratio of 94.3%, performance ratio of 98.4%, efficiency ratio of 96.5%, reliability ratio of 95.5%, accuracy ratio of 97.8%, and low trade cost ratio of 15.3% when compared to other existing methods.

供应链管理是大多数企业不可或缺的一部分，对公司绩效和客户满意度至关重要。供应链管理中的苛刻特征包括缺乏客户服务质量，成本增加，风险管理和效率低下，这些都是本研究中必不可少的因素。本文提出了一种整体的认知冲突链管理框架（HCCCMF），以提高优质的客户服务和供应链管理效率。提出的HCCCMF方法减少了过程中的中断，并减少了供应链管理中原材料，人工和能源的成本。进行行为监控分析以改善对消费者的优质服务，建立良好的客户-供应商关系以有效地在供应链管理中发挥作用。引入了策略矩阵分析来克服操作过程中的中断，从而有效地管理可负担的价格。实验结果表明，所提出的HCCCMF方法提高了生产率94.3％，性能比率98.4％，效率比率96.5％，可靠性比率95.5％，准确性比率97.8％和低交易成本比率15.3％。与其他现有方法相比