Bintan Bank, a mid-sized banking group in the country was trying to evolve a more robust approach to benchmarking the performance of its retail branches. The ratio analysis framework adopted by the Bank in the said exercise was not able to provide a holistic view of branch performance and assist the Bank in setting business targets for its individual branches while finalizing its Business Plan. The Bank invited academic experts to guide the Bank in the benchmarking exercise. Experts worked with the Bank in evolving a comprehensive approach to benchmark branch performance using Data Envelopment Analysis (DEA) Framework. The case narrates the process adopted by the experts and provides solutions to the problem at hand of the Bank.

中文翻译：

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银行分行效率基准测试：以马来西亚民丹银行为例

民丹银行是该国的一家中型银行集团，正试图发展一种更稳健的方法来衡量其零售分支机构的绩效。本行在上述工作中采用的比率分析框架无法提供分行业绩的整体视图，并无法协助本行在最终确定其业务计划时为其各个分行设定业务目标。本行邀请学术专家指导本行开展对标工作。专家与世行合作，开发了一种使用数据包络分析 (DEA) 框架对分行绩效进行基准测试的综合方法。该案例叙述了专家采用的过程，并为银行手头的问题提供了解决方案。