Purpose Planning and implementing reconstruction projects in areas that are affected by conflict has proven to be far more challenging than expected and has often been considered to be inappropriate response from practitioners, aid agencies and government. Therefore, the purpose of this study is to explore reconstruction and development projects in Kosovo given its history of non-sovereign state under United Nations administration and analyse how they were planned and executed that would more likely yield progressive outcomes for the society. Design/methodology/approach The study was designed to explore how projects are planned and implemented, as well as help in understanding the phenomena in the historical, social, cultural and governance context within the project implementation practices of multilateral agencies in Kosovo. Applying action research principles and using a detailed case study approach to the interviews, the study identified programme strengths, weaknesses and implications of project management practice and theory and differences of opinion within the project team in project planning and implementation in their wider sense. Findings There is evidence that both aid organisations’ constructed project management processes and international aid agencies practices do not work effectively in a community service delivery setting. The study showed that there continue to be challenges in project processes, implementation, stakeholder coordination, communication, cost, quality, procurement and risk management. Practical implications Forward looking and grounded in traditions, the study indicated a need to promote a better understanding of how reconstruction and development projects are undertaken at all levels of the organisation and to describe processes, procedures and tools used for the actual application of projects in war-torn societies. Originality/value The study is among the first academic research worldwide to examine traditional practices of project management which are wildly applied and to explore if the same processes can be applied in post-conflict settings. This study is timely and beneficial in fulfilling its responsibility to post-conflict communities.

中文翻译：

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在饱受战争蹂躏的社会中管理项目

目的 在受冲突影响的地区规划和实施重建项目已被证明比预期的更具挑战性，并且经常被从业者、援助机构和政府认为是不恰当的回应。因此，本研究的目的是探讨科索沃在联合国管理下的非主权国家历史上的重建和发展项目，并分析这些项目是如何规划和执行的，以便更有可能为社会带来进步成果。设计/方法/途径 该研究旨在探讨项目是如何规划和实施的，并有助于了解科索沃多边机构项目实施实践中历史、社会、文化和治理背景下的现象。该研究应用行动研究原则并在访谈中使用详细的案例研究方法，确定了项目管理实践和理论的项目优势、劣势和影响，以及项目团队内部在更广泛意义上的项目规划和实施方面的意见分歧。结果 有证据表明，援助组织构建的项目管理流程和国际援助机构的做法在社区服务提供环境中都无法有效运作。研究表明，在项目流程、实施、利益相关者协调、沟通、成本、质量、采购和风险管理方面仍然存在挑战。实际意义 前瞻性并以传统为基础，该研究表明，有必要促进更好地了解重建和发展项目在本组织各级开展的方式，并描述在饱受战争蹂躏的社会中实际应用项目所使用的过程、程序和工具。独创性/价值 该研究是世界范围内首批研究广泛应用的项目管理传统实践的学术研究之一，并探讨了相同的流程是否可以应用于冲突后环境。这项研究及时且有益于履行其对冲突后社区的责任。独创性/价值 该研究是世界范围内首批研究广泛应用的项目管理传统实践的学术研究之一，并探讨了相同的流程是否可以应用于冲突后环境。这项研究及时且有益于履行其对冲突后社区的责任。独创性/价值 该研究是世界范围内首批研究广泛应用的项目管理传统实践的学术研究之一，并探讨了相同的流程是否可以应用于冲突后环境。这项研究及时且有益于履行其对冲突后社区的责任。