Despite the benefits that digital wayfinding systems offer hospital visitors and patients as well as the hospitals themselves, their actual presence in hospitals is low. This study, carried out in twenty hospitals, presents an evaluation of these systems. Interviews with hospital managers (with and without systems) indicate considerations and evidence-based information that are new to the literature such as reducing task complexity and overall user stress and anxiety; enhancing user control and empowerment; decreasing the amount of time medical staff must devote to providing directions to patients; and reducing rate of delayed and missed appointments. While these systems have considerable potential for assisting the elderly and those with disabilities, this potential is not being realized. Findings may benefit system planners, hospital administrators and eventually provide users with more suitable systems upon which to rely.

尽管数字寻路系统为医院的访客，患者以及医院本身带来了好处，但他们在医院的实际存在率却很低。在二十家医院进行的这项研究对这些系统进行了评估。与医院管理者（有系统和无系统）的访谈表明，考虑因素和基于证据的信息是文献中的新内容，例如降低了任务的复杂性以及用户的整体压力和焦虑。加强用户控制和授权；减少医务人员必须花时间为患者提供指导的时间；并减少延迟和错过约会的比率。虽然这些系统在帮助老年人和残疾人方面具有巨大潜力，但这种潜力尚未实现。调查结果可能会使系统计划者受益，