当前位置: X-MOL 学术Journal of Consumer Policy › 论文详情
Our official English website, www.x-mol.net, welcomes your feedback! (Note: you will need to create a separate account there.)
The Failure of the Court to Protect Consumers: A Review of Consumer Dispute Resolution in Indonesia
Journal of Consumer Policy Pub Date : 2020-09-30 , DOI: 10.1007/s10603-020-09470-0
M. Syamsudin

Indonesia needs strong measures to protect its consumers, which leads to the creation of the Consumer Dispute Settlement Agency (BPSK) as an arbiter to settle disputes between consumers and businesses efficiently. The Indonesian Supreme Court (MARI) has set aside an alarming number of BPSK arbitral awards, putting the entire system in jeopardy. The aims of this study are to examine the empirical data on MARI’s decisions in setting aside arbitral awards and analyse their decision-making process. This research shows how MARI has been interpreting the statue promulgating the BPSK very narrowly. The result of MARI’s interpretation of the law has deep implications for consumer protection in Indonesia, namely that the public trust in the enforcement of Consumer Protection Law by BPSK has been severely diminishing, leaving consumers without meaningful access to justice or protection of their rights.



中文翻译:

法院未能保护消费者:印度尼西亚消费者纠纷解决方案述评

印度尼西亚需要采取强有力的措施来保护其消费者,这导致创建了消费者纠纷解决机构(BPSK)作为仲裁员,以有效解决消费者与企业之间的纠纷。印度尼西亚最高法院(MARI)搁置了数量惊人的BPSK仲裁裁决,使整个系统处于危险之中。这项研究的目的是在搁置仲裁裁决的过程中研究有关MARI决策的经验数据,并分析其决策过程。这项研究表明,MARI如何非常狭义地解释颁布BPSK的雕像。MARI对法律的解释产生的结果对印度尼西亚的消费者保护产生了深远的影响,即公众对BPSK实施消费者保护法的信任已大大减少,

更新日期:2020-09-30
down
wechat
bug