© 2019, Emerald Publishing Limited. Purpose: This paper aims to determine the extent to which employees’ experiences of acoustic comfort, well-being and productivity in open-plan offices are determined by specific characteristics (including demographic information, task characteristics, and personality traits). Design/methodology/approach: A questionnaire was distributed to the occupants of three open-plan office sites and was completed by 166 employees in total. Findings: The results indicated that acoustic comfort in open-plan offices is largely determined by noise sensitivity. Higher noise sensitivity was associated with more negative ratings of acoustical quality, more perceived disturbance by speech and more difficulties in concentration. More negative experiences were also reported by employees with lower interactivity with colleagues. Practical implications: There is significant inter-individual variability in experiences of acoustic comfort, well-being and productivity in open-plan offices. As such, workplace practitioners should consider acoustic and behavioural solutions for introducing a greater diversity of functional workspaces within the office, so that employees can choose the most suitable working area for their requirements. Originality/value: Whereas the majority of past acoustics research has been laboratory-based, this study is conducted in real office environments with a representative sample of knowledge workers.

中文翻译：

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开放式办公室中的声学舒适感：员工特征的作用

©2019，翡翠出版有限公司。目的：本文旨在确定员工在开放式办公室中的声音舒适度，幸福感和生产率的程度是由特定特征（包括人口统计信息，任务特征和个性特征）决定的。设计/方法/方法：向三个开放式办公场所的居住者分发了问卷，共有166名员工完成。调查结果：结果表明，开放式办公室的声学舒适度在很大程度上取决于噪声敏感性。较高的噪声敏感度与更多的负面声音质量，更高的语音感知干扰以及更多的集中注意力有关。与同事互动度较低的员工也报告了更多的负面经历。实际意义：开放式办公室在声学舒适性，幸福感和生产率方面存在很大的个体差异。因此，工作场所从业人员应考虑声学和行为解决方案，以便在办公室内引入更多功能性工作空间，以便员工可以根据自己的需求选择最合适的工作区域。独创性/价值：尽管过去的声学研究大多数是基于实验室的，但这项研究是在真实的办公环境中进行的，并有代表性的知识工作者样本。工作场所从业人员应考虑采用声学和行为解决方案，以在办公室内引入更多功能性工作空间，以便员工可以根据自己的需求选择最合适的工作区域。独创性/价值：尽管过去的声学研究大多数是基于实验室的，但这项研究是在真实的办公环境中进行的，并有代表性的知识工作者样本。工作场所从业人员应考虑采用声学和行为解决方案，以在办公室内引入更多功能性工作空间，以便员工可以根据自己的需求选择最合适的工作区域。独创性/价值：尽管过去的声学研究大多数是基于实验室的，但这项研究是在真实的办公环境中进行的，并有代表性的知识工作者样本。