Previous findings have established that satisfaction with public transport service quality attributes (reliability/functionality, information, courtesy/simplicity, comfort, safety) relate to overall travel satisfaction. Recent studies propose that the importance of these attributes for travel satisfaction varies in different contexts and call for new approaches for enhancing the understanding of these relationships. We address this call by using a configurational perspective and applying fuzzy set Qualitative Comparative Analysis (fsQCA), to explore how satisfaction with service quality attributes relate to high travel satisfaction. By analyzing user survey data before and after an intervention in public transport services in a Swedish city, we: 1) find that high travel satisfaction occurs in the interaction between service quality attributes; 2) identify different configurations of satisfaction with service quality attributes leading to high travel satisfaction; and 3) show how context alters overall travel satisfaction. We conclude that using a configurational approach is useful for understanding the complexity of travel satisfaction.

先前的发现已经确定，对公共交通服务质量属性（可靠性/功能性，信息，礼貌/简单性，舒适性，安全性）的满意度与总体旅行满意度有关。最近的研究表明，这些属性对于旅行满意度的重要性在不同的情况下有所不同，因此需要新的方法来增进对这些关系的理解。我们通过使用配置角度并应用模糊集定性比较分析（fsQCA）来解决此问题，以探索对服务质量属性的满意度如何与高旅行满意度相关。通过对瑞典城市公共交通服务进行干预之前和之后的用户调查数据进行分析，我们：1）发现服务质量属性之间的交互产生了较高的旅行满意度；2）根据服务质量属性来确定满意度的不同配置，从而获得较高的旅行满意度；和3）显示背景如何改变整体旅行满意度。我们得出结论，使用配置方法有助于理解旅行满意度的复杂性。