Abstract This paper presents findings of a pilot research study that focused on a selected area of e-government – digitalization of core government services to citizens (G2C) in selected Central and Eastern European (CEE) countries – namely in the Czech Republic, Hungary, and Romania. Taking into account the literature available to date, it is a first attempt of its kind, even if mainly a qualitative study. The findings clearly indicate that the level of digitalization of the administrative services for citizens is rather low. All three countries are roughly at the same level of electronic government development (with the Czech Republic slightly ahead), despite vastly different strategies and levels of centralization. This could change in the future, after the results of their respective national strategies become visible, and we are also interested in applying our method to other CEE countries, with the clear aim of refining it.

中文翻译：

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质疑电子政务发展的真正公民中心度：某些CEE国家中的G2C服务数字化

摘要本文介绍了一项试点研究的结果，该研究针对电子政务的选定领域-中欧和东欧（CEE）某些国家（即捷克共和国，匈牙利，和罗马尼亚。考虑到迄今为止可获得的文献，这是同类尝试，即使主要是定性研究。调查结果清楚地表明，公民行政服务的数字化水平相当低。尽管战略和中央集权水平大相径庭，但这三个国家的电子政府发展水平大致相同（捷克共和国略微领先）。在各自国家战略的成果可见之后，这种情况将来可能会改变，