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Understanding user experience in bring your own device spaces in the library
Performance Measurement and Metrics Pub Date : 2019-11-11 , DOI: 10.1108/pmm-07-2019-0027
Zoe Chao , Steve Borrelli , Bikalpa Neupane , Joseph Fennewald

The purpose of this paper is to triangulate qualitative and quantitative data with existing data to inform on the function and user experience of a newly created the “News Library,” and, further, to inform on the viability of “bring your own device spaces” (BYOD) in meeting the computing needs of Penn State University Park students through a multi-dimensional study.,This study leverages several methodologies for data collection, including observation, survey, flip chart prompts, interviews and focus groups.,Findings suggest that the News Library accommodates users’ social needs. However, it does not accommodate their communal needs well. The majority of students at the Penn State University Park campus, own laptops and bring them to the library when they intend to study. Personal device usage is preferable to library-provided computers per a familiarity with their personal device, access to personal files and independence of workspace.,As this is a case study, the findings are not generalizable. This study was conducted in one library, on one campus at a 24-campus institution with over 30 libraries.,The mixed-methods study provides multiple views into user behaviors and expectations. The authors propose guidelines for informing the design of BYOD spaces.

中文翻译:

了解将自己的设备空间带入库中的用户体验

本文的目的是将定性和定量数据与现有数据进行三角分类,以告知新创建的“新闻库”的功能和用户体验,并进一步告知“自带设备空间”的可行性(BYOD)通过多维研究来满足宾夕法尼亚州立大学公园学生的计算需求。该研究利用了多种数据收集方法,包括观察,调查,活动挂图提示,访谈和焦点小组。新闻库可满足用户的社会需求。但是,它不能很好地适应他们的公共需求。宾夕法尼亚州立大学公园校区的大多数学生都拥有笔记本电脑,并在打算学习时将其带到图书馆。从熟悉个人设备,访问个人文件和独立于工作区的角度来看,个人设备的使用优于图书馆提供的计算机。由于这是一个案例研究,因此研究结果无法推广。这项研究是在24个校园的24个校园中的一个校园的一个图书馆中进行的,该图书馆拥有30多个图书馆。混合方法研究为用户行为和期望提供了多种观点。作者提出了指导BYOD空间设计的指南。
更新日期:2019-11-11
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