Library automation is required in academic libraries to meet the dynamic demands of clients. This study aims to investigate the level of clients’ satisfaction of Sam Jonah library automation.,The study utilized the descriptive research design by using an exploratory case study research method. A disproportionate stratified random sampling was used to select 322 respondents (undergraduates, postgraduates and lecturers/researchers) who consented to participate in the study. Questionnaire and informal interview were used for the data collection.,The study showed that more than half of the clients of Sam Jonah library were moderately satisfied with the library’s automation. Clients mostly access internet/Wi-Fi and reference service. Patronage of the services including photocopying, borrowing of books (circulation), e-resources/academic databases, institutional repository, library website and the OPAC was not encouraging. Increase in user education was recommended to improve their usage.,The study was limited to only one academic library, namely, Sam Jonah library of the University of Cape Coast, Ghana.,The study provides insight into a case study of satisfactory level of clients in accessing automated services of Sam Jonah Library to serve as a basis for further research.

中文翻译：

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通过基于图书馆的自动化服务来建立客户的满意度

高校图书馆需要图书馆自动化，以满足客户的动态需求。这项研究旨在调查客户对Sam Jonah图书馆自动化的满意度。该研究采用探索性案例研究方法，采用了描述性研究设计。使用不成比例的分层随机抽样来选择322名同意参加研究的受访者（大学生，研究生和讲师/研究人员）。问卷调查和非正式访谈被用于数据收集。研究表明，Sam Jonah图书馆的一半以上客户对图书馆的自动化程度感到中度满意。客户大多访问互联网/ Wi-Fi和参考服务。服务的赞助，包括复印，借书（发行），电子资源/学术数据库，机构资料库，图书馆网站和OPAC并不令人鼓舞。建议增加用户教育以提高其使用率。该研究仅限于一个学术图书馆，即加纳开普敦大学的Sam Jonah图书馆。该研究提供了对满意客户水平的案例研究的见解访问Sam Jonah图书馆的自动化服务，作为进一步研究的基础。