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Managing the Second “A” in Alcoholics Anonymous
Journal of Organizational Ethnography Pub Date : 2019-11-01 , DOI: 10.1108/joe-03-2018-0011
Katie Kyungwon Kang

The purpose of this paper is to provide a better understanding of how hidden organizations like Alcoholics Anonymous (AA) manages the dialectical tension between concealment and revelation. Despite research on AA’s successes and failures across disciplines, scholars have not thoroughly uncovered how AA communicates internally and externally to maintain the desired level of the organizational visibility. AA’s visibility management is critical in terms of achieving the organizational goals of AA.,To capture how AA communicatively manages the visibility of the organization, the author attended and observed the World Meeting of AA. As a participant-observer, the author did ethnographic fieldwork at the World Meeting.,During the convention, various types of communication strategies AA used to maintain the dialectical tension of concealment/revelation as well as celebrate its international convention became apparent. In particular, AA responded the tension strategically by choosing segmentation, denial and education at the World Meeting.,The author’s observation was suitable to describe AA’s anonymous communication practices. Its empirical finding was valuable for future research.

中文翻译:

匿名管理酒后第二个“ A”

本文的目的是提供更好的理解,例如像Alcoholics Anonymous(AA)这样的隐藏组织如何处理隐藏与启示之间的辩证关系。尽管对机管局跨学科的成功与失败进行了研究,但学者们尚未彻底揭示机管局如何在内部和外部进行沟通以保持所需的组织可见度。AA的可见性管理对于实现AA的组织目标至关重要。为了了解AA如何以通信方式管理组织的可见性,作者参加并观察了AA的世界会议。作为参与者观察者,作者在世界会议上进行了民族志田野调查。用于维持隐蔽/启示的辩证张力以及庆祝其国际惯例的各种交流策略变得显而易见。特别是,机管局在世界会议上通过选择细分,否定和教育来对紧张局势做出战略性回应。作者的观察力很适合描述机管局的匿名交流做法。它的经验发现对于将来的研究是有价值的。
更新日期:2019-11-01
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