Post-occupancy evaluation (POE) demonstrates relevance nowadays. Because of the wide competition between construction companies, it is necessary to be assertive, so satisfied clients bring new clients through communication amongst the users. This paper aims to assist a construction company, evaluating apartment owner’s perceptions regarding the built environment, the perceived quality of services, the satisfaction and the value in use, in the context of multifamily buildings.,This paper presents quantitative research of POE, applying confirmatory factor analysis and multiple linear regression. These methods analyse how the attributes behave in each theoretical dimension and evaluate the relationship between the dimensions of the built environment and services including customer satisfaction and value in use.,The results demonstrate that the constructs associated with management aspects such as service, cause higher levels of satisfaction and, therefore, higher value in use. The results become guidelines for constructors, supporting management and project decision-making.,This study’s limitation is related to the number of questionnaires applied. The survey was applied to the apartment owners in all five buildings from a constructor, considered as the entire population of the research. For that reason, there were not used a sample. Further studies are required to improve the results, even more, using the present research in a larger sample, seeking a better generalisation. Also, future studies might evaluate other types of constructions and environments.,This paper used marketing constructs related to satisfaction, value in use and service, applied in the construction field of multifamily residential buildings.

中文翻译：

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住宅环境中感知的建筑环境质量，服务，满意度和使用价值

占用后评估（POE）证明了当今的相关性。由于建筑公司之间存在广泛的竞争，因此必须有主见，因此满意的客户可以通过用户之间的交流来带来新的客户。本文旨在帮助建筑公司评估多户住宅建筑环境中公寓所有者对建筑环境，服务质量感知，满意度和使用价值的看法。因子分析和多元线性回归。这些方法分析了属性在每个理论维度上的行为方式，并评估了构建环境和服务的维度之间的关系，包括客户满意度和使用价值。结果表明，与管理方面（例如服务）相关联的构造会导致更高的满意度，并因此带来更高的使用价值。结果成为建设者指导方针，支持管理和项目决策的依据。本研究的局限性在于所使用的问卷数量。这项调查是从施工人员的角度将其应用于所有五栋建筑物中的公寓所有者的，被视为研究的全部对象。因此，没有使用样品。需要在更大样本中使用本研究进行进一步研究以改善结果，甚至更多，以寻求更好的概括。另外，未来的研究可能会评估其他类型的结构和环境。本文使用了与满意度，使用价值和服务相关的营销结构，