In Malaysia, a vertical residential building (VRB) is still facing challenges associated with property management. The lack of experience in property management resulted in the management, acting unprofessionally that cause a lot of problems to the homeowners and their properties. The findings demonstrated that maintenance of the facilities and common areas in a VRB is essential to ensure its optimal performance over its life cycle. This has to be carried out efficiently and professionally by the qualified property manager. Unfortunately, not every property manager can perform all the tasks efficiently and professionally. Thus, this leads to an increasing number of complaints by unsatisfied homeowners’ particularly on the maintenance and management of the buildings and facilities. To satisfy the homeowners, the issue of transparency is one of the area concerns that need to be emphasised in the property management system practiced in Malaysia. This case study area of Klang Valley poses as one of the urban areas that has the highest number of vertical buildings, especially the medium cost of VRB. The purpose of this study is to explore the satisfaction level of homeowners towards the management system, maintenance services and facilities provided by the management of the medium cost VRB in the Klang Valley.,The study adopted a quantitative approach. The survey method was used as an appropriate method for inquiry of the data. Face to face survey was conducted with respondents at a medium-cost residential building in Klang Valley, Malaysia.,The findings demonstrated that homeowners living in medium-cost VRB in Klang Valley are satisfied and faced issues with the management system, maintenance service and services provided by the management of the medium-cost VRB. The only issue confronted by the homeowners with the medium-cost VRB is the commitment of the management towards their involvement in organising the activities, problem-solving and taking action on residents’ reports or complaints.,The findings suggest that appointing qualified property managers who understand property management has increased the performance of the management team. Most importantly, qualified property managers are equipped with knowledge in managing people, especially to create awareness on a sense of responsibility and belonging.,This study has bridged the research gap on property management of the medium-cost of VRB in Malaysia. This will add value to the management of the medium cost of VRB.

中文翻译：

---

马来西亚巴生谷一栋中等成本住宅中房主的垂直生活满意度

在马来西亚，垂直住宅楼（VRB）仍面临与物业管理相关的挑战。缺乏物业管理方面的经验导致了管理工作的不专业，给房主及其财产带来了许多问题。研究结果表明，VRB中设施和公共区域的维护对于确保其生命周期内的最佳性能至关重要。这必须由合格的物业经理高效而专业地进行。不幸的是，并非每个物业经理都能有效，专业地执行所有任务。因此，这导致越来越多的不满意的房主抱怨，尤其是在建筑物和设施的维护和管理上。为了满足房主，透明度问题是马来西亚实行的财产管理体系中需要强调的领域之一。这个巴生谷的案例研究区域是垂直建筑数量最多的城市地区之一，尤其是VRB的中等价格。这项研究的目的是探讨房主对巴生谷中价VRB管理层提供的管理系统，维护服务和设施的满意度。该研究采用定量方法。调查方法被用作查询数据的适当方法。与受访者在马来西亚巴生谷的一栋中等成本住宅楼中进行了面对面的调查，调查结果表明，住在巴生谷中价VRB的房主对管理系统，维护服务以及中价VRB管理层提供的服务感到满意并面临问题。中等成本的VRB房主面临的唯一问题是管理层对他们参与组织活动，解决问题以及对居民报告或投诉采取行动的承诺。研究结果表明，任命合格的物业经理了解物业管理提高了管理团队的绩效。最重要的是，合格的物业经理应具备管理人员的知识，尤其是要增强对责任感和归属感的认识。这项研究弥合了马来西亚VRB中等成本物业管理的研究空白。这将为VRB中等成本的管理增值。