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Coproduction and cocreation in public care services: a systematic review
International Journal of Public Sector Management Pub Date : 2020-04-30 , DOI: 10.1108/ijpsm-10-2019-0259
Teresa Sofia Amorim Lopes , Helena Alves

To analyze and discuss the research on the public healthcare services (PHCS) through the lenses of coproduction/creation by systematizing the antecedents, the process enablers and the outcomes of coproduction/creation in terms of organizational and individual/patients factors.,A systematic review was performed based on 46 papers found in ISI Web of Science and Scopus databases following the Prisma Protocol for the search.,The results show that antecedents of coproduction/creation are connected to organizational/institutional capabilities (e.g. codesign of services or trust development) or patient/individual factors (e.g. physical and mental capabilities). The process of coproduction/creation relates with enablers, such as interactive and dynamic relationships between public care service providers and users. Finally, outcomes have diverse nature, namely quality of life, compliance, behavioral intentions, among others.,This study addresses the overlooked topic of coproduction/creation of value within PHCS. It contributes to public healthcare services literature wherein concepts of coproduction and cocreation of value are still on debate. It contributes to the transformative service research (TSR) by underlining that healthcare factors, processes and approaches may have a positive or negative (value codestructing) influence on the well-being. It yields crucial implications for PHCS.,It is the first attempt to systematize scientific knowledge on this topic, therefore conferring some novelty potential.

中文翻译:

公共护理服务中的联合生产和联合创造:系统回顾

通过组织,个体/患者因素的系统化前因,过程促成因素和共同生产/创造的结果,通过共同生产/创造的视角来分析和讨论关于公共卫生服务(PHCS)的研究。是根据遵循Prisma协议进行搜索的ISI Web of Science和Scopus数据库中的46篇论文进行的。结果表明,共同生产/创造的先行条件与组织/机构的能力(例如服务的代码符号或信任发展)有关,或者患者/个人因素(例如,身心能力)。共同生产/创造的过程与促成因素有关,例如公共护理服务提供商和用户之间的互动和动态关系。最后,结果具有不同的性质,即生活质量,遵纪守法,行为意图等。本研究解决了PHCS内部被共同生产/创造价值的被忽视的话题。它为公共医疗服务文献做出了贡献,其中关于共同生产和价值创造的概念仍在争论中。它强调医疗保健因素,过程和方法可能对幸福感产生正面或负面的影响(价值编码结构),从而为转型服务研究(TSR)做出了贡献。它对PHCS产生了至关重要的影响。这是对有关此主题的科学知识进行系统化的首次尝试,因此具有一定的新颖性。它为公共医疗服务文献做出了贡献,其中关于共同生产和价值创造的概念仍在争论中。它强调医疗保健因素,过程和方法可能对幸福感产生正面或负面的影响(价值编码结构),从而为转型服务研究(TSR)做出了贡献。它对PHCS产生了至关重要的意义。这是对有关该主题的科学知识进行系统化的首次尝试,因此具有一定的新颖性。它为公共医疗服务文献做出了贡献,其中关于共同生产和价值创造的概念仍在争论中。它强调医疗保健因素,过程和方法可能对幸福感产生正面或负面影响(价值编码结构),从而为变革性服务研究(TSR)做出了贡献。它对PHCS产生了至关重要的影响。这是对有关此主题的科学知识进行系统化的首次尝试,因此具有一定的新颖性。
更新日期:2020-04-30
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