Purpose

This paper aims to investigate how facilities management (FM) and corporate real estate management (CREM) can add value to organisations by contributing to improved productivity of knowledge workers, and to explore interrelationships between productivity, employee satisfaction and other value parameters.

Design/methodology/approach

This is a literature research of possible contributions of FM and CREM to improved labour productivity in relation to five activity areas of FM/CREM (portfolio management, project management, space and workplace management, property management and service management) and a first exploration of interrelationships between productivity and other value parameters.

Findings

The findings indicate that FM and CREM most directly can contribute to productivity by space and workplace management that supports different types of work and organisational activities. Portfolio and project management can mostly contribute by providing appropriate locations, adjacency relations between different parts of the organisation and supporting process flow and logistics. Property management can contribute to productivity by ensuring business continuity and comfortable indoor climate. Service management can contribute by relieving staff from trivial tasks by efficient services and by providing exiting experiences. Productivity shows to be mainly positively related to satisfaction; insights into interrelationships with other value parameters are still limited.

Practical implications

The results can be used to obtain a deeper understanding of how FM and CREM can add value to organisations by contributing to improved labour productivity. Practitioners can find inspiration on how to contribute to labour productivity and additional benefits within specific activity areas of FM and CREM. The exploration of interrelationships between productivity and other values can be used as input to a future research agenda.

Originality/value

The paper adds new insights to the growing body of knowledge about how FM/CREM can contribute to increased labour productivity and how other value parameters may be interrelated with productivity.

中文翻译：

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生产力作为FM和CREM的价值参数

目的

本文旨在研究设施管理（FM）和公司房地产管理（CREM）如何通过促进知识工作者的生产率提高而为组织增值，并探讨生产率，员工满意度和其他价值参数之间的相互关系。

设计/方法/方法

这是一项关于FM和CREM对FM / CREM五个活动领域（投资组合管理，项目管理，空间和工作场所管理，物业管理和服务管理）可能对提高劳动生产率做出贡献的文献研究，并且首次探索了相互关系在生产力和其他价值参数之间。

发现

研究结果表明，FM和CREM最直接地可以通过支持不同类型的工作和组织活动的空间和工作场所管理来提高生产力。项目组合和项目管理大部分可以通过提供适当的位置，组织不同部分之间的邻接关系以及支持流程和物流来做出贡献。物业管理可以通过确保业务连续性和舒适的室内气候来提高生产力。通过有效的服务和提供现有的经验，可以减轻工作人员的繁琐工作，从而为服务管理做出贡献。生产力显示出主要与满意度成正比；与其他价值参数之间的相互关系的洞察力仍然有限。

实际影响

结果可用于更深入地了解FM和CREM如何通过提高劳动生产率为组织增加价值。从业人员可以找到有关如何在FM和CREM特定活动领域内为劳动生产率和其他收益做出贡献的灵感。对生产力和其他价值之间的相互关系的探索可以用作未来研究议程的输入。

创意/价值

本文为有关FM / CREM如何有助于提高劳动生产率以及其他价值参数如何与生产率相关的不断增长的知识体系提供了新的见解。